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F.A.Q.home > customer support > F.A.Q.
What system requirements do I need to run this Web site?Discover websites are designed to be quick to download and do not have high requirements to run properly. The minimum system requirements to run a Discover website are:
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What is a "cookie" and what should I do about cookie warnings?A cookie is a tiny piece of data stored on the user's hard drive containing information about the user. While for example, you might be looking at hotels in Paris, this tiny packet of information is passed between your browser and this website. This makes it possible for the web page to remember what your travel dates were. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes the browser, the cookie is simply deleted. In order to use some of the features on Discover Travel websites such as hotel bookings, you need to have cookies turned on. If you would prefer not to receive a warning every time a cookie is sent to your browser, you can deactivate the warning message. Directions for some popular browsers follow: Microsoft Internet Explorer 4.0: On the View menu, click Internet Options. Then, on the Advanced tab, click the "Always accept cookies" option. Microsoft Internet Explorer 5.0: On the Tools menu, click Internet Options. Then, on the Security tab, click Default level. Click Apply, then click "OK." Netscape Navigator 3.0: On the Options menu, click Network Preferences. Then, in the "Show an alert before…" box on the Protocols tab, clear the "Accepting a cookie" box. Netscape Navigator 4.x: On the Edit menu, click Preferences. Choose the Advanced category. In the cookies dialogue box, choose either "Accept only cookies that get sent back to the originating server" or "Accept all cookies." Be sure to clear the "Warn me before accepting cookies" checkbox. AOL: On the Preferences menu, click the Advanced tab. Clear the "Warn before accepting 'cookies'" box.
Is my credit card number safe?All booking parts of this website use the Secure Sockets Layer security standard that is supported by Microsoft Internet Explorer 3.0 or later and other popular browsers. SSL encodes your personal information (such as your password, address and phone number, or your credit card number) so that it is available only to you and our travel partner who will be handling your booking. This encryption makes doing business over the Internet as secure as making a purchase by telephone.
How can I suggest an improvement for this web site?We are always keen to receive feedback and always seek to improve our websites. Please e-mail us with any comments.
Can I simply e-mail you my booking requests?No, we don't work in this way and certainly wouldn't want your personal information sent through an unsecure e-mail. We have highly evolved online booking systems, and also a number of call centres. Staff there are dedicated to helping you make your booking over the telephone or providing you with information. If you have a problem using the website however and can't find what you are looking for then please e-mail us and we will help you.
Can I e-mail you questions about travel or tourist information?We do our best to answer such questions, but don't make a policy of replying to individual requests for information. Our goal is to provide you with as much information as possible on the website, and make this information easy to find. If you need to know something but can't find it on the website, please let us know and we'll endeavour to add this information as soon as possible. e-mail us
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